Frequently Asked Questions
Welcome to Homesoul Theyyampattil — where timeless design meets trusted craftsmanship.
Here you’ll find quick answers to our most common customer queries.
What makes Homesoul Theyyampattil furniture unique?
At Homesoul Theyyampattil, every piece of furniture is carefully curated or crafted through a quality-driven production or procurement process.
Our operations are powered by a Team of experienced Staff backed by latest Technology ensuring every product goes through quality checks, verified pricing,Invoicing, packing,Warranty and approvals before reaching our showroom or your home.
How do you ensure product quality?
Quality is our top priority. Each item undergoes multiple inspection stages — from material selection to finishing.
Products sourced from our partners are also certified through our Technology backed quality validation process with help of experienced staff, ensuring consistency and durability in every purchase.
How are your prices determined?
All pricing is channelised through our Zoho Creator system, which maintains transparency and standardization across all outlets.
Prices are based on material quality, craftsmanship, and design exclusivity — so you always get genuine value for what you pay.
Do you offer customization options?
Yes. Selected furniture models can be customized in terms of fabric, finish, or dimensions depending on the design.
Our sales team will guide you through available customization options and timelines during your visit or inquiry.
What are your payment options?
We accept multiple payment methods — including cash, card, UPI, and bank transfers.
All payments are processed through our payment policy, ensuring secure and traceable transactions.
Please note that orders are confirmed only after receipt of the minimum advance as per our store policy.
Do you offer home delivery and installation?
Yes, we offer free shipping within select locations (subject to terms and conditions).
For outstation or special deliveries, additional logistics charges may apply.
Our trained team also handles assembly and installation wherever applicable.
What is your warranty policy?
Most of our furniture items come with a manufacturer or Homesoul warranty, covering structural defects under normal use.
Warranty terms vary by product category and are mentioned on your invoice or product tag.
Wear-and-tear, misuse, or environmental damages are not covered.
What is your return or exchange policy?
We accept returns or replacements only for manufacturing defects or damage during delivery.
Claims must be reported at the time of delivery along with supporting photos/videos.
Customized or clearance items are non-returnable.
Refunds or exchanges are processed as per Homesoul’s return verification process.
Can I track my order?
Yes. Once your order is confirmed, our CRM system keeps your details updated.
You’ll receive updates via SMS or email about order status, dispatch, and delivery.
How can I contact customer support?
You can reach our customer service team through:
📞 Phone: +91 8138833666
📧 Email:customercare@homesoulliving.com
📍 Visit: Homesoul Theyyampattil showrooms at Kochi, Calicut Or Kannur.
Our team is happy to assist you with product information, service requests, or after-sales support.
Do you work with architects or interior designers?
Yes. We collaborate with architects and design professionals for bespoke furniture solutions and project requirements.
You can contact our team to discuss partnership or project collaborations.
How is customer data used?
Your details are securely managed within our CRM system, used solely to enhance your shopping experience — from personalized recommendations to efficient after-sales service.
We never share your data with third parties without consent.
At Homesoul Theyyampattil
We don’t just sell furniture — we help you create a home that reflects your soul